CITIZEN’S CHARTER
1. CITIZEN’S CHARTER
CITIZEN’S CHARTER
DNSC Committee on Anti-Red Tape (CART)
CITIZEN’S CHARTER
CITIZEN’S CHARTER
CITIZEN’S CHARTER
Section 6 of RA 11032

CITIZEN’S CHARTER
SERVICE STANDARD
A service standard helps to define what a customer can expect from a service and how it should be delivered by the service provider, e.g. in terms of timeliness, accuracy and suitability.
CITIZEN’S CHARTER
SERVICE STANDARD
The Citizen's Charter is one of the primary tools that government agencies use to communicate their service standards on the delivery of government services to their citizens or clients.
CITIZEN’S CHARTER
CONTENTS OF THE CITIZEN’S CHARTER
CITIZEN’S CHARTER
REFERENCE GUIDELINES OF THE IMPLEMENTATION OF CITIZEN’S CHARTER
CITIZEN’S CHARTER

CITIZEN’S CHARTER

CITIZEN’S CHARTER
WHAT IS RED TAPE?


ANTI-RED TAPE AUTHORITY
CITIZEN’S CHARTER
What is it? And why is it important?
CITIZEN’S CHARTER

CITIZEN’S CHARTER
Example of a Citizen’s Charter

CITIZEN’S CHARTER
CONTENTS OF THE CITIZEN’S CHARTER

CITIZEN’S CHARTER
FORMS OF THE CITIZEN’S CHARTER

CITIZEN’S CHARTER
FORMS OF THE CITIZEN’S CHARTER
CITIZEN’S CHARTER
POSTING AND PUBLISHING OF THE CITIZEN’S CHARTER

DNSC CITIZEN’S CHARTER

DNSC CART
DNSC CITIZEN’S CHARTER
DNSC CITIZEN’S CHARTER
THANK YOU!